Thursday, March 08, 2007

Poor Samsung Customer Service



This is the condition a printer I received from Samsung arrived to me. I opened the box and this is how the printer was. I wrote the word "Dirt!" in there with my finger and sent them this picture so they could see how bad the unit was when I received it.

I worked dilegently with a Tammy Sullivan from Samsung and she was extremely patient and helpful in trying to get the issues with this faulty line of printeres fixed.

However after several part and printer replacements I was getting worn out. When the last one they shipped came into me like this I just wanted my money back. This fiasco started in September and now here we are in March and they are now giving me the runaround on getting a refund.

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